Refund policy

Email hello@ourskies.love within 30 days of a charge and we will refund it in full. No explanation required and no conditions attached — it makes no difference how much of the keepsake was built, how many chapters were written, or whether it was already shared with the person it was for.

That applies to every tier, to add-ons bought alongside one, and to renewals. If you would rather not email, Paddle handles the payment for us and you can request the refund straight from the link in your receipt.

We answer refund requests within two working days. Once approved, the money goes back to the card or account it came from — Paddle processes that within 14 days, and in practice it is usually a few.

Refunding a purchase closes the keepsake it paid for, and after 30 days we delete it and everything in it. If you want a copy of what you wrote before that happens, ask when you request the refund and we will send it to you. Notes between you and your partner are encrypted with a passphrase we never hold, so those are the one thing we cannot export for you — see the privacy policy.

Every tier includes its hosting years up front; only hosting past that renews. We email before a renewal is charged, and cancelling before it runs means it is never taken. If one is charged that you did not want, the 30 days above cover it exactly like any other charge.

Paddle acts as the merchant of record for everything sold here, so their refund policy applies alongside this one, including any statutory right of withdrawal you have where you live. Where the two differ, whichever is more favourable to you is the one that counts.

Please email us before raising a chargeback. A refund is faster for you and cheaper for us, and inside the window above it is not a request we turn down.

Refunds and billing: hello@ourskies.love, or the contact form.